Jelly Digital Refund Policy
At Jelly Digital, we prioritize delivering impeccable service to all our customers. This refund policy has been crafted with our customers' best interests in mind and adheres to general regulations applicable to credit card processors.
1. 30-Day Money Back Guarantee:
Every new installation comes with a 30-day money-back guarantee, which begins on the day of the service installation. If you're not satisfied with our service within this time frame, you may request a full refund of the amount paid for the initial installation and service. However, any such refund will not be processed until we have successfully retrieved the equipment that was installed at the customer's premises.
2. Exclusions:
We do not offer credits for outages, downtime, or disruptions arising due to:
• Mistakes made by the customer.
• Network issues outside of our control that indirectly impact our network.
• Events like natural disasters, power outages, or any unforeseen circumstances.
3. Service Credits:
If a customer is dissatisfied with the service for reasons other than those mentioned in the exclusions, they may apply for a service credit. Granting this service credit is entirely at our discretion. If approved, this credit will be applied towards future services and will not be refunded to the original payment method.
4. Cancellation Policy:
Should a customer decide to terminate their service, we require a 30-day written notice in advance, which must be sent via email to hello@jellydigital.net. We do not accept cancellations by text, web-chat, or voice messages. Upon receiving a valid cancellation request, customers will be charged for their final billing month plus a $75.00 equipment recovery fee.
5. Commercial Accounts:
The policies mentioned here do not apply to our commercial customers who have signed service contracts. For these accounts, specific policies related to cancellations and other matters are outlined in their respective service contracts.
6. Requesting a Refund or Credit:
For all refund or credit requests, customers must directly contact our support team. We pledge to evaluate each request fairly, based on the facts provided and in accordance with our established policies.
By using our services, customers implicitly agree to the terms stated in this refund policy. We thank our patrons for their trust and are committed to ensuring high-quality service at all times.
.png)
.png)